Last Updated: 17 Aug 2023
1. Processing Time: Orders are typically processed within 2 business days (excluding weekends and holidays) from the date of purchase. During peak seasons, processing times may be extended, but we will strive to get your order out as quickly as possible.
2. Shipping Methods: We offer several shipping options for domestic and international orders. You can select your preferred shipping method during checkout. Shipping times may vary depending on your location and the chosen shipping method.
3. Shipping Costs: Shipping costs are calculated based on the destination, package weight, and chosen shipping method. You can view the shipping cost during the checkout process before confirming your order.
4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
5. Customs and Duties: For international orders, please note that customs and import duties may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
6. Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we will contact you to resolve the issue. Additional shipping fees may apply for reshipping the package.
Return and Refund Policy
1. Returns: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of receiving it. To initiate a return, please contact our customer support at bevellyonline@gmail.com and provide your order number and reason for the return.
2. Eligibility for Returns:
- Items must be in their original condition and packaging.
- Items must be unused, undamaged, and free from signs of wear.
- Returns must be initiated within 7 days of receiving the order.
3. Return Process: Once your return request is approved, you will receive instructions on how to ship the item back to us. You will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within [X] business days. Please note that shipping fees are non-refundable.
5. Exchanges: We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will work with you to provide a replacement or issue a refund, including any applicable return shipping costs.
Thank you for shopping with Bevelly’s Online Artificial Greenery Store. If you have any questions or concerns about our shipping and return policies, please don’t hesitate to contact us at bevellyonline@gmail.com.